Terms & Conditions

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Terms & Conditions

 

1. Introduction

Northcote Pharmacy is provided for your personal use only. Only orders from UK addresses, with a UK delivery address will be accepted.
You must be 18 years or over to place an order. By placing an order you confirm that you are 18 years or over. The general terms and conditions of sale detailed below only govern the contractual relationship between the consumer and the Northcote Pharmacy.
Both parties accept these conditions unreservedly. These conditions of sale are the only conditions that are applicable and replace all others, except in the case of prior written dispensation. By confirming your order, you unreservedly accept our general conditions of sale which have been designed to protect your rights as a consumer as well as our rights as a business.

2. Liability

The Northcote Pharmacy reserves the right to change any price or description at any time without prior notice. All goods are subject to availability.

3. Price and Payment

We endeavor to keep our website updated and accurate but it is possible that there may be changes from that published.
All offers on this site are subject to availability and whilst stocks last.
All prices include UK value added tax.

4. Damaged or Faulty Goods on Delivery

You must examine the Goods upon receipt. If the Goods are faulty or damaged you must notify the Customer Service Department at the store immediately. We will provide you with full return of purchased product after verifying.

5. Product Warranty

All Goods supplied by us have a manufacturer supported warranty. Should your product fail within this period, notify our Customer Service Department and we will advise you about the specifics of the manufacturer warranty.

6. Law and Jurisdiction

The contract shall be governed by the law of England and Wales and both parties hereby consent to the exclusive jurisdiction of the courts of England and Wales. If you access the website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.

7. Typographical Inaccuracies

When it comes to listing an incorrect price or product details due to typographical mistake or error in pricing information received from our vendors, the store shall restrain any orders placed for product listed at the incorrect price, irrespective of whether the order has been confirmed and your credit card charged.

8. Copyright & Trademark Notice

The Northcote Pharmacy is protected under UK and international copyright laws, wherein the logos, images, text, design, graphics, buttons and icons as well as selection, assembly and arrangement are sole assets of the company. The sole purpose of this site is to place an order with the company and is to be used for no other reason. Any kind of modification, reproduction, uploading, posting, transmission or distribution in any form without prior written consent is strictly illicit.
All the software applied on this site fall under the property of the company. All rights not expressly granted herein are reserved.
All marks, names, and logos mentioned herein are the property of their respective owners.

9. Disclaimer and Limitation of Liability

The Northcote Pharmacy makes no representations or warranties of any kind, express or implied, as to the operation of this site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law. No advice or information, whether oral or written, obtained by you from the  will create any warranty not expressly stated in the terms.
The Northcote Pharmacy will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.
Any material downloaded or otherwise obtained through the use of this site is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

10. Availability

We take care to ensure that all information available about the Northcote Pharmacy and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. Access to the website cannot be guaranteed and your access may be occasionally restricted to allow for fault repairs, maintenance, or the upgrade of new services and products.

11. Amendments

We may update these terms and conditions from time to time and any changes will be notified to you by an announcement on the Northcote Pharmacy . Your continued use of the website would indicate your acceptance to be bound by the revised terms and conditions.

12. Miscellaneous Provisions

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including but not limited to strikes of our own employees. This Agreement shall be governed by and construed in accordance with the law of England and Wales.
This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

13. Complaints Policy

  • We endeavour to provide you with the best possible level of service, but in the event of a complaint, please feel rest assured that it is our aim to:
    – Deduce what happened,
    – Discuss the problem,
    – Resolve the problem swiftly, and
    – Identify what we can do to make sure the problem does not happen again.
  • If you have a complaint or any feedback about our online service, please speak to a member of our Customer Service team either via email or Northcote Pharmacy, 130 Northcote Road, London, SW11 6QZ in writing to Customer Service.
  • Please provide us with your Name, Order Receipt Number, Details of the complaint , and we will look to resolve the complaint to your satisfaction. If your complaint is made in writing or email you should receive an acknowledgment within two working days and a response within seven working days.

14. Legal Requirements

The Northcote Pharmacy is a registered pharmacy at the following address:
Northcote Pharmacy
130 Northcote Road
London
SW11 6QZ